FAQs:

We are located in Muyenga, Kampala, Uganda.

We accept cash payments and through our partnership with Pesapal. We also accept VISA, Mastercard and momopay as well Airtel Money.

We use our customized packing boxes that are reusable and sustainable.

We do not offer international shipping at this time.

All orders are processed within two business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We offer free shipping in Kampala Uganda for orders above 30,000 UGX.

We offer free delivery for orders above 30,000 UGX.

We accept returns within an acceptable period, as mentioned in our refund policy. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us on customercare@babystepboutique.com with your order number and payment confirmation. We will investigate and get back to you soon.

You can make changes to your order before shipping. After that, please refer to our return policy.

We collaborate with OEM in Asia to source high-quality sustainable materials.

You can always reach us at our dedicated customer care email address, reach us on whatsapp or instagram.

If a certain item is out of stock and you really like it, kindly send us an email with an image of the product. We will focus on getting a substitute or the same product during our next replenishment cycle. If there are specific items you would like, and we do not stock them, kindly send us an email and let us know what you like.

We deliver unique and high-quality pieces that allow your baby to shine! We make sure you and your child are comfortable at an affordable price.

With warm hearts and perfectly tailored work, we are striving to become the leading e-commerce platform for parents and caretakers to easily shop for their kids’ clothing online.

We offer a wide collection from newborn to young children, for both genders and unisex!

Can’t find your question? Get in touch and we will can help you.

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