frequently asked questions

We are located in Muyenga, Kampala, Uganda.

Currently, we only accept cash payments upon delivery.

Please refer to our Return Policy.

We use our customized packing boxes that are reusable and sustainable.

We do not offer international shipping at this time.

All orders are processed within two business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We offer a 10,000 UGX flat rate shipping to Kampala, Uganda.

Our shipping options can be seen below.

We accept returns within an acceptable period, as mentioned in our refund policy. We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us on customercare@babystepboutique.com with your order number and payment confirmation. We will investigate and get back to you soon.

You can make changes to your order before shipping. After that, please refer to our return policy.

We collaborate with OEM in Asia to source high-quality sustainable materials.

You can always reach us at our dedicated customer care email address: customercare@babystepboutique.com. Send us an email, and we will get back to you.

If a certain item is out of stock and you really like it, kindly send us an email with an image of the product. We will focus on getting a substitute or the same product during our next replenishment cycle. If there are specific items you would like, and we do not stock them, kindly send us an email and let us know what you like.

We deliver unique and high-quality pieces that allow your baby to shine! We make sure you and your child are comfortable at an affordable price.

With warm hearts and perfectly tailored work, we are striving to become the leading e-commerce platform for parents and caretakers to easily shop for their kids’ clothing online.

We offer a wide collection from newborn to young children, for both genders and unisex!